Testimonials

Miss Patricia Smith, Reading. RG30

The tired old oven was bought back to life and shiny gleaming clean. Can now happily use it knowing it’s clean and has a good 18 months of life left in it. Thanks.

Miss Patricia Smith, Reading. RG30

Mrs Oakham, Spencers Wood. RG7

I am extremely happy with the service from OVENU…..and my oven looks amazing! Definitely recommend.

Mrs Oakham, Spencers Wood. RG7

Mr Hall, Tidmarsh. RG8

Thank you for cleaning the oven, it’s years old but looks like new!

Mr Hall, Tidmarsh. RG8

Mrs Jane Newton, South Stoke. RG8

Thank you my oven looks great. Your service – fast, efficient and clean!!

Mrs Jane Newton, South Stoke. RG8

Mrs Foster, Goring. RG8

Such a good job, very shiny oven! Too good to use.

Mrs Foster, Goring. RG8

Mrs. M. McGraw, Burghfield. RG30

I am delighted with the job Chris has done. My very dirty oven now looks new again.

Mrs. M. McGraw, Burghfield. RG30

Mrs Lees, Stoke Row. RG9

Great job Chris has done, very informative as to what he was doing and the work is very good. Shiny oven!

Mrs Lees, Stoke Row. RG9

Mrs Margison, Earley. RG6

Delighted with the service, oven beautifully clean, grill likewise. Would Recommend them.

Mrs Margison, Earley. RG6

Mrs Jakeman, Reading. RG1

Ovens look so much better! Thank you, work was done carefully and cheerfully.

Mrs Jakeman, Reading. RG1

Mrs Bacon, Caversham. RG4

Thank you very much for the oven clean, it looks like new – will definitely use you again.

Mrs Bacon, Caversham. RG4

Mrs Cocks, Earley. RG6

Thank you, my oven now looks like a showroom oven! Delighted with it.

Mrs Cocks, Earley. RG6

Mr Micheal, Reading. RG1

Very good job done on the oven clean, oven looks like new. Very reliable and professional company.

Mr Micheal, Reading. RG1

Mrs Harding, Reading. RG1

Brilliant work, very polite, will recommend and see them in 6 months time.

Mrs Harding, Reading. RG1

Mrs Bailey, Reading. RG4

Very good service over the years. Polite, friendly and professional. Always good results.

Mrs Bailey, Reading. RG4

Mrs Hall, Purley. RG6

Oven looks great, you did a grand job.

Mrs Hall, Purley. RG6

Mrs. McCredie, Binfield Heath.

Thank you for the excellent job on the Lacanche cooker that we inherited with our new house. We really could not believe that it could be so clean – it looks like new and is a testament to what must have been many hours of hard work. Very many thanks and you may be sure that we will recommend you to friends.

Mrs. McCredie, Binfield Heath.

Mrs Jenkins, Sonning Common. RG4

Gareth made our oven and hob spotless! Great service and excellent results. Thank you.

Mrs Jenkins, Sonning Common. RG4

Miss Liversidge, Reading. RG2

Really helpful and fantastic service and it looks amazing! Highly recommend it – you need it!

Miss Liversidge, Reading. RG2

Mrs Johnson, Goring. RG8

Fantastic service from initial phone call right through to sparkling, like new oven stage. I am absolutely thrilled to bits and would recommend Gareth to anyone. Professional, friendly and punctual. Awesome!

Mrs Johnson, Goring. RG8

Mrs Barrett, Reading. RG30

Gareth arrived on time, was friendly and polite and did a fantastic job. See you again.

Mrs Barrett, Reading. RG30

Mrs Coffield, Burghfield Commom. RG7

Friendly service, very efficient. Value for money. Oven looks new and it’s 10 years old. Gareth has cleaned my oven for the last 9 years.

Mrs Coffield, Burghfield Commom. RG7

Mrs Smith, Burghfield. RG7

Gareth has been cleaning my oven for many years and has always done a fantastic job. Great service!!!

Mrs Smith, Burghfield. RG7

Mrs Davidson, Caversham. RG4

I have used Gareth many times to clean my cooker. He does a great job and is always polite and on time.

Mrs Davidson, Caversham. RG4

Mrs Pinnegar, Tilehurst. RG31

Such a fantastic friendly service! My oven is like new! Thanks Gareth worth every penny!

Mrs Pinnegar, Tilehurst. RG31

Mrs White, Woodley. RG5

I was delighted with Gareth and his service. My cooker hasn’t been as clean and shiny since I bought it. I will definitely recommend and use again.

Mrs White, Woodley. RG5

Mrs Ramsey, Reading. RG30

Gareth was brilliant. A really thorough and professional job, and I am really pleased and will be booking him again.

Mrs Ramsey, Reading. RG30

Mrs Bailey, Emmer Green. RG4

Fantastic service – friendly and professional. Have never been able to get my oven so clean myself!

Mrs Bailey, Emmer Green. RG4

Mrs Savory, Caversham. RG4

Gareth did a brilliant job – the oven looks as good as new. He’s also a  very pleasant person to have in the home.

Mrs Savory, Caversham. RG4

Mrs Anne Askew, Lower Earley. RG6

Gareth did a fantastic job – again! The oven looks like new. Gareth is really friendly but professional. We will continue to use OVENU as Gareth definitely does the best job.

Mrs Anne Askew, Lower Earley. RG6

Mr. McEntee, Reading. RG30

We have just had our oven cleaned by Gareth and would just like to let you know what a fantastic job he has done. The previously filthy oven/cooker looks like brand new. He was professional from the moment he walked through the door and will recommend him to friends and family and will be using him again. Thanks Gareth, great job well done!

Mr. McEntee, Reading. RG30

Mrs Paice, Henley. RG9

Gareth made a very professional job of cleaning my rather dirty oven. He was prompt, friendly. A credit to OVENU.

Mrs Paice, Henley. RG9

Mrs Ball, Earley. RG6

Very efficient service, from booking appointment to prompt arrival and cleaning. No mess to clear up after too! Well done and thank you. Worth every penny.

Mrs Ball, Earley. RG6

Mrs Vanessa Turner, Earley. RG6

Considering the hideous state my extremely of my old dirty oven, Gareth made it look like new! Excellent job, very pleased. Will use your services again.

Mrs Vanessa Turner, Earley. RG6

Mrs Marsh, Theale. RG7

I am absolutely thrilled with how my oven looks. Gareth turned up on time, was polite and did a fantastic job. I would recommend OVENU to everyone!!!

Mrs Marsh, Theale. RG7

Mrs Jackson, Peppard Common. RG9

Gareth did an amazing job. The cooker has been restored to it’s brand new appearance. Cannot recommend this service enough.

Mrs Jackson, Peppard Common. RG9

Mrs Salmon, Emmer Green. RG4

Excellent service. Very efficient and looks like new.

Mrs Salmon, Emmer Green. RG4

Mrs Dunk, Reading. RG30

Fantastic service. My oven looks amazing!

Mrs Dunk, Reading. RG30

Mrs Helas, Goring. RG8

I have had two double ovens cleaned today that have been used for almost 2 years and were looking pretty grimy. They now look spotless. I am really pleased with the cleaning – they both look like new.

Mrs Helas, Goring. RG8

Mrs Fairbrother, Binfield Heath. RG9

A wonderfully clean oven achieved without mess – just a joy. Thank you Gareth for such an efficient and friendly service.

Mrs Fairbrother, Binfield Heath. RG9

Mrs Tandy, Nettlebed. RG9

Always excellent service and I always feel as though I have a brand new oven. I cannot recommend the service highly enough.

Mrs Tandy, Nettlebed. RG9

Mrs. Ferguson, Padworth. RG7

Fantastic! The double oven looks amazingly clean and sparkles. Not sure it was ever this clean before. Very friendly & efficient service, highly recommended.

Mrs. Ferguson, Padworth. RG7

Mrs. Stawartz, Earley. RG6

Thank you for an excellent service. I have used other companies before but this time my cooker looks like new again. Will definitely use again.

Mrs. Stawartz, Earley. RG6

Mrs. Norris, Cane End. RG8

Very happy to recommend OVENU. Gareth did a brilliant job of cleaning my Lacanche range. I’m so excited – it really does look like new.

Mrs. Norris, Cane End. RG8

Jackie Fisher, Peppard Common, wrote to Gareth

Hi Gareth,

Thanks for the grand job you did on my oven. I won’t want to clean it myself ever again!

Jackie Fisher

Jackie Fisher, Peppard Common, wrote to Gareth

Katherine Easey, Pangbourne Street, Reading

Thank you so much, my oven is as good as new now and sparkles like you wouldn’t imagine. A fantastic service that I would recommend to anyone.

Katherine Easey, Pangbourne Street, Reading

Mrs. Gaunt, Lowfield Road, Caversham, Reading. RG4

Fantastic service – as always. Gareth is a superb advertisement for OVENU in Reading and he does a First Class job. Many thanks !

Mrs. Gaunt, Lowfield Road, Caversham, Reading. RG4

Sue Sadler, Newfield Road, Sonning Common. RG4

Gareth was absolutely brilliant. Quick, efficient and my ovens look like new. I cannot recommend him highly enough and will definately recommend him to all my friends.

Sue Sadler, Newfield Road, Sonning Common. RG4

Mrs. DeVilliers, Binfield Heath. RG9

The oven looks fantastic and Gareth is helpful, charming and a great cleaner!

Mrs. DeVilliers, Binfield Heath. RG9

Mrs. Minchom, Burghfield Common. RG7

I am, I’m sure, another delighted customer. Friendly, efficient service and the results are quite amazing. I don’t want to cook in it now – just admire it !! We’ll definately be using OVENU again.

Mrs. Minchom, Burghfield Common. RG7

Mrs. Jaeger, Horseshoe Road, Pangbourne. RG8

An excellent service and an oven which looks as good as new. Thank you to Gareth and I would definately recommend and have done to friends.

Mrs. Jaeger, Horseshoe Road, Pangbourne. RG8

Mrs. Hunt, Connisborough Avenue, Caversham. RG4

Excellent service !

Mrs. Hunt, Connisborough Avenue, Caversham. RG4

Leslie George, Caversham. RG4

Gareth did a fantastic job as usual ! Oven is as good as new. Many thanks.

Leslie George, Caversham. RG4

Mrs. Lockwood, Streatley. RG8

My oven is looking like new – again !

Mrs. Lockwood, Streatley. RG8

Mrs. Harchtine, Bulmershe Road, Reading. RG1

Fantastic – as always, I have a new oven. Gareth is marvellous – so trustworthy and polite.Fantastic – as always, I have a new oven. Gareth is marvellous – so trustworthy and polite.

Mrs. Harchtine, Bulmershe Road, Reading. RG1

Mrs. Brooks, Burghfield. RG30

Excellent – Thanks.

Mrs. Brooks, Burghfield. RG30

Mrs. Elgeti, Emmer Green. RG4

Fantastic service – thank you. It’s like having a new oven. Gareth was great – attentive and friendly.

Mrs. Elgeti, Emmer Green. RG4

Ms Godfrey, Reading. RG30

Fantastic job yet again. Oven like brand new.

Ms Godfrey, Reading. RG30

Mrs Rossiter, Upper Woolhampton. RG7

Fantastic service as always.

Mrs Rossiter, Upper Woolhampton. RG7

Mrs Green, Cookley Green. RG9

Fantastic service. Could not have been better. Well worth it.

Mrs Green, Cookley Green. RG9

Mrs Upson, Peppard Common. RG9

Always delighted with the finished result and high standard of workmanship.

Mrs Upson, Peppard Common. RG9

Mrs Kennedy, Woodcote. RG8

My oven hadn’t been cleaned for two years and it now looks wonderful! Am very impressed and the service was wonderful too!

Mrs Kennedy, Woodcote. RG8

Mrs Wallis, Woodley. RG5

Perfect as usual.

Mrs Wallis, Woodley. RG5

Miss Adams, Caversham. RG4

Once again very happy with the quick and professional oven clean. Thanks Gareth.

Miss Adams, Caversham. RG4

Mrs Scrase, Emmer Green. RG4

Oven looks like new as always. Thanks Gareth

Mrs Scrase, Emmer Green. RG4

Mrs McCleery, Streatley. RG8

Excellent service – beautifully clean ovens. Thank you.

Mrs McCleery, Streatley. RG8

Mrs Cobb, Harpsden. RG9

Excellent – oven wonderfully clean.

Mrs Cobb, Harpsden. RG9

Mrs Nunn, Theale. RG7

Very pleased with the results and service. Definately have back again and would recommend to family and friends.

Mrs Nunn, Theale. RG7

Mrs Brown, Reading.RG2

Gareth provides a quick, efficient and friendly service all the time.

Mrs Brown, Reading.RG2

Mrs Stein, Fords Farm, Calcot. RG31

As usual Gareth is always friendly, polite and efficient in his work. I will always be using Ovenu and have recommended them to family and friends

Mrs Stein, Fords Farm, Calcot. RG31

Miss Sandall, Woodley. RG5

I am thrilled with my new oven, it looks fabulous. Great work, thank you very much. I shall be showing all my neighbours!!

Miss Sandall, Woodley. RG5

Liz Morgan, Caversham. RG4

Gareth was as usual brilliant, very friendly, efficient and helpful. I have used the service over several years and it has always been the same.

Liz Morgan, Caversham. RG4

Mrs Carruthers, Whitchurch Hill. RG8

Very pleased always with the helpful service that I recieve. Would recommend you to anyone – and already have.

Mrs Carruthers, Whitchurch Hill. RG8

Mrs Dunnett, Henley – On – Thames. RG9

Really appreciated the reminder email. An excellent service as always.

Mrs Dunnett, Henley – On – Thames. RG9

Mrs. A. Collie, Burghfield RG7

First time to use Ovenu and I would not hesitate to do so again. Brilliant service. Amazing how a dirty job can be done without lots of mess, very impressed.

Mrs. A. Collie, Burghfield RG7

Mrs. Maxwell, Tilehurst. RG30

As always, totally delighted with the magic you achieve in cleaning my oven. A job very well done. Thank you

Mrs. Maxwell, Tilehurst. RG30

Mrs. Beehey Newman. Highmoor. RG9

Absolutely marvellous,efficient and professional. Love my new oven.

Mrs. Beehey Newman. Highmoor. RG9

Sarah Wyles, Tilehurst. RG31

Great job, will be using you again!

Sarah Wyles, Tilehurst. RG31

Mrs Thomas, Upper Basildon. RG8

Fantastic service, eco friendly. Will recommend to anyone.

Mrs Thomas, Upper Basildon. RG8

Mrs Sharpe, Caversham. RG4

Very nice man. Oven lovely and clean. Will have him back next year.

Mrs Sharpe, Caversham. RG4

Mrs Estcourt, Caversham. RG4

Very friendly, efficient service. Thank you very much.

Mrs Estcourt, Caversham. RG4

Mrs Barkwith, Woodley. RG5

Fantastic job as usual. Thank you.

Mrs Barkwith, Woodley. RG5

Mrs Powell, Spencers Wood. RG7

Excellent job. Thanks.

Mrs Powell, Spencers Wood. RG7

Mrs Aramo, Calcot. RG31

Very pleased with the results – very efficiently done. Thank you.

Mrs Aramo, Calcot. RG31

Mrs Grainger, Henley on Thames. RG9

Fab job. Thanks.

Mrs Grainger, Henley on Thames. RG9

Ms McGuire, Reading. RG1

Fantastic. Highly recommended.

Ms McGuire, Reading. RG1

Mrs Perkins, Burghfield. RG7

Very thorough – thanks.

Mrs Perkins, Burghfield. RG7

Mr Hewitt, Henley on Thames. RG9

Very good efficient service. Oven looks like new again.

Mr Hewitt, Henley on Thames. RG9

Mrs Stevenson, Cane End. RG4

Fabulous service. Have used competitors in the past and they were not a patch on how my oven looks now. It is like new. Very nice engineer. Will definitely be using Gareth again. Thank you.

Mrs Stevenson, Cane End. RG4

Mr McDonnell, Caversham. RG4

Fantastic job! No longer an oven to be ashamed of.

Mr McDonnell, Caversham. RG4

Mrs Strange, Lower Basildon. RG8

Thank you – great service.

Mrs Strange, Lower Basildon. RG8

Mrs Baxter, Spencers Wood. RG7

Fantastic service. Oven looks like new and done with so little impact. Definitely will use again.

Mrs Baxter, Spencers Wood. RG7

Ms Kipping, Burghfield. RG30

Great fast service. Oven like new.

Ms Kipping, Burghfield. RG30

Mrs Boyle, Caversham. RG4

My oven is literally like new. Used several other professional oven cleaning companies which cost slightly less but the job wasn’t half as good.

Mrs Boyle, Caversham. RG4

Mrs Clark, Caversham. RG4

Friendly service. Oven looks as good as new.

Mrs Clark, Caversham. RG4

Mrs Jakubiszyn, Sonning Common. RG4

Excellent friendly service. Would recommend to family and friends.

Mrs Jakubiszyn, Sonning Common. RG4

Mrs Eaton, Fords Farm. RG31

A brilliant service as always. Arrived promptly and at appointed time. I already recommend you to all my friends as so pleased with the service.

Mrs Eaton, Fords Farm. RG31

Mrs Pittman, Burghfield. RG7

Gareth always does a very good job.

Mrs Pittman, Burghfield. RG7

Mrs McNamara, Reading. RG1

Great service.

Mrs McNamara, Reading. RG1

Mrs Hopwood, Reading. RG1

A very professional clean. The oven looks amazing and would be very happy to recommend this company.

Mrs Hopwood, Reading. RG1

Mrs Plevey, Tilehurst. RG31

Delighted!

Mrs Plevey, Tilehurst. RG31

Mrs Macdonald, Calcot. RG31

Really good service, very friendly and polite. Very happy.

Mrs Macdonald, Calcot. RG31

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.